RETURNS & EXCHANGES

We believe in the quality of our products, but more than anything, we want you to be happy! So, if something just isn’t right for you, we will happily take it back! And if it’s not the right size, we will gladly exchange it for the correct one at no cost to you.

Please note that all merchandise eligible for return or exchange must be in original condition, unwashed and unworn. All returns and exchanges must be submitted within 30 days of purchase.

 

RETURNS

Merchandise purchased online from winterwaterfactory.com, still in its original condition, may be returned for a refund or winterwaterfactory.com store credit, minus any original shipping fees, within 30 days of purchase.

All refunds will be credited to the original form of payment and processed within 3 to 5 business days of receipt.

To initiate a return and retrieve your return label, please click the “START A RETURN” button at the bottom of this page.

 

EXCHANGES

To make an exchange, simply follow the instructions for a return as outlined above, and place a new order on our website for the item you’d like in exchange. We will send your new item right away, while your return will be processed as described above.

If, for any reason that doesn’t work for you, please contact us.

 

OTHER ISSUES WITH YOUR ORDER

We take great care to ship the correct items in perfect condition to you, but mistakes happen, so if there is any problem with your order, please contact us.

 

INTERNATIONAL RETURNS & EXCHANGES

We apologize, but we are unable to process returns or exchanges for orders shipping internationally.

 

SALE ITEMS

Items that were deeply discounted, or sale items that you bought with an additional discount during a sale are final sale, and we do not accept returns or exchanges on those items. They are labeled as “final sale” on our site and in your shopping cart.