About Our New Snaps

How do I know your snaps are now safe?

As you may be aware, we recently instituted a voluntary recall of some of our baby items because of quality issues with our snaps.

To address this issue all of our rompers now have a new and improved construction using snaps from a different manufacturer that are bigger and stronger and have been tested thoroughly.

Here are all the things we've changed:

- Larger snaps with longer prongs for stronger attachment. We went back to the next size up which we used for years in the past without any problems.

- Wider, thinner binding, so the snaps don't have to go through as many layers of fabric and have a wider area to attach to.

- Improved testing: We bought a pull tester for the factory so they can test the snap attachment strength at any time, and make sure everything they produce is safe.

Ordering & Payment

What types of payment do you accept?

We accept all major credit cards through our website.

What if the item I want is not in stock?

Our site keeps track of what's out of stock and won't allow you to purchase items not in stock. If an item that you would like is out of stock you can click the "EMAIL WHEN AVAILABLE" option to the far right of the page and you will receive an email when the item is back in stock.

Shipping Information

How long does it take until my order ships, and how soon will I get it?

Your order will be shipped within two business days (48 hours) from when you placed your order. You should receive the order within 7 business days from the time of shipping, depending on your location.

Do you have a faster shipping service available?

We can ship via 2nd Day Air, just select the EXPEDITED shipping option when placing your order. If overnight shipping is desired please contact us and we can let you know what the cost will be.

Can I have my order sent to a different location other than my billing address?

Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent. However, we cannot accommodate multiple shipping addresses at this time. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

For more information, visit our shipping information page.

Returns

To make a return, contact us via email at contact@winterwaterfactory.com to specify the reason for return and receive instructions.

Merchandise purchased online from Winter Water Factory may be returned for a refund or Winter Water Factory Credit (minus original shipping and handling fees) within 30 days of purchase. All refunds will be credited to the original form of payment and processed within 3 to 5 days of receipt. Winter Water Factory Credit is valid for one year from date of issue. Thereafter, unused Winter Water Factory Credit is forfeited. Please note you are responsible for return shipping. If your Winter Water Factory item is defective please contact us and we will arrange for return or exchange.

Exchanges

To make an exchange, contact us via email at contact@winterwaterfactory.com to specify the reason and we will give you instructions.

Merchandise eligible for an exchange must be in original condition and in original packaging. Please note that additional shipping charges will apply to exchanges.

We apologize but we are unable to process exchanges for orders shipping internationally.

Sale Items

No returns or exchanges on sale items, all sales are final.

For more information, visit our returns & exchanges page.

International Orders

Can orders be shipped outside the U.S.A.?

Yes. We ship all international orders via USPS International Priority Mail.

For more information, visit our international orders page.

Wholesale Inquiries

How do I place a wholesale order?

For inquiries, please contact us at contact@winterwaterfactory.com .

Why Organic?

Twenty-five percent of all pesticides are used on conventionally-grown cotton, and these harmful toxins have been linked to many forms of cancer as well as pose other health and safety threats to people, wildlife, and the environment. Processing this cotton also uses even more chemicals such as chlorine bleach, heavy metal dyes, and formaldehyde resins, which have also been proven to be hazardous to humans and cause environmental damage.

Organic cotton, on the other hand, advocates safe and sustainable farming practices. Winter Water Factory's items are almost entirely made from organic cotton, which is grown free of pesticides and synthetic fertilizers. To be labeled as "organic," cotton must meet strict federal regulations, such as using seed for farming that is not genetically-engineered. According to the Organic Trade Association, "Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilizers, and build biologically diverse agriculture."

For more information, visit the Organic Trade Association website.

Why Made in USA?

At Winter Water Factory, we do everything that we can to manufacture our items within our community, creating jobs for the people around us. This last year, we consolidated all of our cut-and-sew operations to a factory a few blocks from our home in the Sunset Park neighborhood of Brooklyn, NY. Someday, we hope to be able to consolidate all of our contracted labor to the New York area or at least the East Coast.

American-made goods boost the national economy as well. Manufacturing items within the United States keeps jobs and the craftsmanship skills that accompany these occupations within the country. The items produced from these American factories increases the gross domestic product (GDP) of the United States, and our domestic suppliers pay taxes within the US instead of overseas. Furthermore, American workers who are employed in the manufacturing business have money to spend on consumer items, growing the national economy even more.

Buying made in USA products also promotes ethical manufacturing practices. Many outsourced factories, often known as "sweatshops," run under unethical conditions, such as paying workers below a liveable wage, promoting unsafe working conditions, and poor treatment of factory employees. Under United States laws, these conditions are prohibited in American factories, so you can be sure that items made completely in the United States were manufactured in an ethical fashion.

In addition to supporting the local and national economy, made in USA products are also good for the environment! When items are made overseas, petroleum consumption from shipping becomes exponentially larger than if these products were all manufactured locally. Buying made in USA items drastically reduces our carbon footprint since these products don't have to criss-cross oceans to get to us.