Shipping Information

How long does it take until my order ships, and how soon will I get it? 

Orders received on business days before 10 a.m. typically ship on the same day. Orders received after 10 a.m. or outside of business hours will ship the next business day. We do not ship on Saturdays, Sundays, or on holidays.

Please note that during sales or high-volume periods, processing and shipping times may take longer than usual.

Do you have a faster shipping service available?

Unfortunately, we are unable to offer expedited shipping. All orders will be shipped either via USPS Ground Advantage or UPS Ground.

Can I have my order sent to a different location other than my billing address?

Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent. However, we cannot accommodate multiple shipping addresses at this time. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

For more information, visit our shipping information page.

Returns & Exchanges

Merchandise purchased online from Winter Water Factory may be returned for a refund or Winter Water Factory Credit (minus original shipping and handling fees) within 30 days of purchase. All refunds will be credited to the original form of payment and processed within 3 to 5 days of receipt. Winter Water Factory Credit is valid for one year from the date of issue. Thereafter, unused Winter Water Factory Credit is forfeited.

Please note: We do not offer returns on sale items discounted 40% or more. Those items are marked as “FINAL SALE” on the product page and in your cart.

Please visit our returns page for more information. 

Ordering & Payment

What types of payment do you accept?

We accept all major credit cards through our website.

What if the item I want is not in stock?

Please note that items will not be restocked during The Warehouse Sale.

Our site keeps track of what's out of stock and won't allow you to purchase items not in stock. If an item that you would like is out of stock you can click the "EMAIL WHEN AVAILABLE" option to the far right of the page and you will receive an email if and when the item is back in stock.

International Orders

Can orders be shipped outside the U.S.A.?

Yes, we currently ship to Canada via USPS. Unfortunately, we are currently unable to offer international shipping to other countries.

Wholesale Inquiries

How do I place a wholesale order?

For inquiries, please contact us at contact@winterwaterfactory.com.

Why Organic?

Twenty-five percent of all pesticides are used on conventionally-grown cotton, and these harmful toxins have been linked to many forms of cancer as well as pose other health and safety threats to people, wildlife, and the environment. Processing this cotton also uses even more chemicals such as chlorine bleach, heavy metal dyes, and formaldehyde resins, which have also been proven to be hazardous to humans and cause environmental damage.

Organic cotton, on the other hand, advocates safe and sustainable farming practices. Winter Water Factory's items are almost entirely made from organic cotton, which is grown free of pesticides and synthetic fertilizers. To be labeled as "organic," cotton must meet strict federal regulations, such as using seed for farming that is not genetically-engineered. According to the Organic Trade Association, "Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilizers, and build biologically diverse agriculture."

For more information, visit the Organic Trade Association website.

Why Made in USA?

At Winter Water Factory, we do everything that we can to manufacture our items within our community, creating jobs for the people around us. This last year, we consolidated all of our cut-and-sew operations to a factory a few blocks from our home in the Sunset Park neighborhood of Brooklyn, NY. Someday, we hope to be able to consolidate all of our contracted labor to the New York area or at least the East Coast.

American-made goods boost the national economy as well. Manufacturing items within the United States keeps jobs and the craftsmanship skills that accompany these occupations within the country. The items produced from these American factories increases the gross domestic product (GDP) of the United States, and our domestic suppliers pay taxes within the US instead of overseas. Furthermore, American workers who are employed in the manufacturing business have money to spend on consumer items, growing the national economy even more.

Buying made in USA products also promotes ethical manufacturing practices. Many outsourced factories, often known as "sweatshops," run under unethical conditions, such as paying workers below a livable wage, promoting unsafe working conditions, and poor treatment of factory employees. Under United States laws, these conditions are prohibited in American factories, so you can be sure that items made completely in the United States were manufactured in an ethical fashion.

In addition to supporting the local and national economy, made in USA products are also good for the environment! When items are made overseas, petroleum consumption from shipping becomes exponentially larger than if these products were all manufactured locally. Buying made in USA items drastically reduces our carbon footprint since these products don't have to criss-cross oceans to get to us.