Winter Water Factory loves our International shoppers and want to make the ordering and shipping process as seamless as possible. However, due to the unpredictable nature of customs there are a few things we need to mention.

All International orders are subject to verification before we can ship. During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.

Pricing

All prices are listed in US Dollars, and your total will be charged in USD. International customers should consider this when calculating costs. There may be a conversion or exchange fee charged by your bank.

Customs Fees & Delays

If you live outside of the United States, there are some factors to consider before placing your order. International shipments are subject to customs inspections, duty and tax, and other potential customs related-fees.

Our products are manufactured in the United States, and are compliant with US laws and regulations. We cannot guarantee that our products will be compliant with the laws and regulations in countries other than the United States. Due to the unpredictable nature of customs, and the constant changes to laws and regulations, we are unable to compensate customers for fees associated with customs issues.

Customs charges and fees are the sole responsibility of the purchaser once the order has left our facility.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have full value declared on customs forms - no exceptions.

Declaration

We are required to complete a customs declaration with the retail value of the item(s) purchased and cannot legally declare your order as a gift.

Shipping Times

We use USPS for international shipping as it is the most cost-effective for our customers. However, USPS does not always guarantee order tracking. Generally orders will be received in 4-6 weeks (1-3 for Canadian orders) although we unfortunately cannot promise these ship times.